Privacy policy


1. Introduction

Telecom International Myanmar Co, LTD (Mytel) has worked hard to bring you informative and user-friendly mobile applications, a wapsite and a website ("App, Wapsite & Website") that are sensitive to concerns about privacy. We have designed this Mobile App Privacy Policy (the “Policy”) to explain how and when Mytel collects, uses, and safeguards the information you provide and that we collect through the mobile or web-based applications owned and offered for download by Mytel. These include all the application offered to customers by Mytel, as well as any other mobile applications that we may develop and offer in the future.

Please carefully review this Policy to understand our policies and practices regarding the collection, use and treatment of your information. By using, accessing, or registering with an App, Wapsite & Website you consent to our collection, use, and disclosure of information in accordance with this Policy. You also acknowledge and agree that your access to and use of our Apps & Website is subject to our Terms of Use and any conflict between this Policy and the Terms of Use will be determined in favor of the Terms of Use. The Terms of Use are expressly made a part of this Policy. You also acknowledge and agree that we are not responsible for how third parties, vendors, and service providers collect or use your information.


2. Scope of this Policy

This Policy applies to information you provide to us or that we collect automatically when you visit, access, use, or register with one or more Apps and when you interact with App content or applications that may link to or be accessible from or on the App that are provided or managed by a third party. This Policy also applies to information we collect when you visit or use the Mytel Website or otherwise, such as when you communicate with us through email, text, or other electronic means. This Policy will tell you:

  • Who collects information;
  • What types of information are collected and how this is done;
  • How Mytel uses and discloses the information that is collected;
  • Your rights to view and correct information that you voluntarily submit to us;
  • How Mytel secures your information;
  • How we comply with the Children’s Online Privacy Protection Act; and
  • Where you can get answers to your questions about this Policy.


3. Who Collects Information

When you visit or use our Apps & Website we may collect or receive information about you as described in this Policy. Some Apps may include links to the Mytel Website, including third-party managed pages on the Mytel Website. Some Apps may also make use of third-party cookies, web beacons, pixels, dynamic tags, and/or other technical means, which may allow third parties to collect information about you and your activities on the App or Website and provide you, or enable others to provide you, with certain functionality or advertising.

Third-Party Providers. Some of our Apps or the functions within the Apps may be provided, developed, or hosted by third parties that are not affiliated with MYTEL. These entities may collect or receive information you provide within the Apps, including information about your use of our Apps and your activities over time and across third-party applications or websites. These third parties may collect, use, store, or transmit information in accordance with their applicable privacy policies and business practices, which are not under MYTEL’s control. For more information on third party practices, please refer to such third parties’ applicable privacy policies, terms of use, end user license agreements, or similar disclosures, available from such App, the Apple App Store or Google Play Store, or by contacting the third party for more information. 

Links to External Websites. Some Apps may include links to external websites not operated or controlled by MYTEL. For example, an App may link to a third-party website that allows you to submit information to obtain continuing education credits. Please be aware that MYTEL does not have control of and is not responsible for the privacy or security practices of such other sites. We encourage you to look for and review the privacy statements of each and every website that you visit and be mindful of the information you may submit to any such third party.


4. Types of Information Collected by MYTEL

Information You Provide Directly. You may provide information to us when you use our Apps, including when you download, register with, or log into our Apps. This information may include, but is not limited to name, email address, phone number, mailing or billing address, device ID, username and password, registration ID number, and other information that may identify you. You may also provide such as terms used for searches within Apps, responses to questions, schedules, bookmarks, notes, content viewed, features used, and other information about your activities within and usage of the Apps. Unless otherwise noted within an App or in this Policy, any information you provide through the App may be transmitted to or stored by MYTEL and/or its third-party providers.

Certain information you provide when you use our Apps and their respective features may be stored locally on your mobile device. The scope of information you may store locally on your mobile device varies by App. While MYTEL does not transmit information stored locally on your mobile device through use of our Apps, please be aware that any information stored on your mobile device may leave your mobile device through automatic backup processes, manual download from your mobile device, and through other means outside of MYTEL’s control. In addition, your activities on your mobile device outside of the Apps may result in such information being transmitted to or otherwise collected by authorized or unauthorized third-parties, including through the other apps you access, the websites you visit, and by parties who may gain unauthorized access to your mobile device or data. Any information stored on your mobile device or transmitted over the Internet or any data network could be accessed or intercepted by unauthorized third parties. As a result, you acknowledge that MYTEL cannot assure that the information you submit through Apps or store locally on your mobile device will remain private. Any data you provide or store locally through Apps is at your own risk.

Information We Collect Automatically.  If you download, access, or use our Apps, we may receive and store certain information about you and your mobile device(s) automatically using automatic data collection technologies, including but not limited to first- and third-party cookies, log files, web beacons, pixels, dynamic tag management and other technical means. This information may include:

  • The location of your mobile device;
  • Your mobile device ID and call information;
  • The type of mobile device and operating system you use to access our Apps;
  • Your IP address;
  • Information associated with your Internet or mobile service provider or your account with your Internet or mobile service provider;
  • Information associated with your Apple iTunes or Google Play accounts or any other account used to download or access Apps;
  • The specific Apps you use, content you view and/or download, search terms you enter, features you use, and the date and time of your visits;
  • Information about the webpages you visit from our Apps or before you came to or after you leave our Apps; and
  • Information collected by third-party advertisements on our Apps, from third parties providing services to us, and from third parties with whom MYTEL advertises.


5. How We Use Your Information

We may use the information we collect or receive about you to:

  • Provide our Apps and their content to you;
  • Complete your requested registrations, transactions or subscriptions;
  • Contact you in connection with requested services or inquiries;
  • Personalize the content and features you see when you visit our Apps or the MYTEL Website;
  • Enable us and our advertisers and social media partners to display advertisements to you and appropriate target audience(s) and for other marketing and advertising purposes, including through Online Behavioral Advertising (see further below);
  • Improve the content and functionality of our Apps and the MYTEL Website;
  • Track our users’ demographics, interests, and behaviors;
  • Track the total number of visitors to our Apps and to each page or feature of our Apps; and
  • For other commercially reasonable purposes, including but not limited to, measuring advertising and promotional effectiveness and assessing which areas to remarket to you after you leave the App.

Use of Third-Party Cookies and Other Tracking Technologies for Advertising. 

Our Apps use automatic data collection technologies including first- and third-party cookies, log files, web beacons, pixels, dynamic tags, and other technical means. We may use these technologies to collect information about your online activities over time and across third-party websites or other online services in order to deliver content and advertising tailored to your interests, both on our Apps and on third-party applications (including but not limited to search engines and social media applications). This practice is commonly known as Online Behavioral Advertising.

The third parties who provide us with third-party cookies, web beacons, pixels, dynamic tags, and other tracking technologies, may use these technologies to collect information about you when you use the App in order to provide you with advertising based on your use of the App and to track performance of their advertising. Third parties may have the ability to link the information they collect about you when you use the App with other information they collect about you elsewhere on the Internet, including but not limited to your PERSONAL INFORMATION or information about the mobile device you are using. Third parties may also collect information about your online or application activities over time and across different websites, applications, and other online services and may use this information to provide you with Online Behavioral Advertising or other targeted content.

Social Networking.  MYTEL maintains a presence on third-party social networking sites such as Facebook, LinkedIn, Twitter, and others. MYTEL does not control and is not responsible for the collection, tracking, use, or disclosure of your information (including your PERSONAL INFORMATION and NPI) gathered through social networking websites and applications, including through the MYTEL pages or profiles within other applications, or otherwise as a result of your participation in social networking sites. Third-party social networking applications and advertisers on these applications, including on the MYTEL pages or profiles within these sites, are not obligated to follow or apply this Policy or the Terms of Use. If you have any questions about an advertisement or other targeted content, you should contact the responsible social networking provider directly and refer to the applicable privacy policy and terms of use of that social networking provider.

We encourage you to research and learn about cookies and other technical means, including web beacons, pixels, and dynamic tags, through which information about you may be collected through the applications and websites you visit. We encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third-parties you interact with through our services.

We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent. For information about how to opt out of the use of some of these technologies, see Section 7: Your Choices.


6. How We Share Your Information

We may share your information with our subsidiaries and corporate affiliates, as well as entities that provide services to us, including companies that provide payment processing, conference registration, app analytics, data processing, IT services including app development and maintenance, and other services. We may also disclose without restriction NPI or aggregate, anonymous information to third-party service providers without restriction.

Disclosure of Information to Third-Party Vendors and Service Providers. MYTEL may engage third-party vendors and service providers to provide services in connection with our Apps, outreach for our programs and services, and to help us manage our digital presence and allow us to better serve our users.

When Required By Law.  We may disclose your information to third parties when required to protect and defend our legal rights, protect the safety and security of our users, prevent fraud, comply with the law or respond to legal process or a request for cooperation by a Myanmar government entity.

With Your Consent.  We may share your information with other third parties when you consent to such sharing.


7. Your Choices

If you have registered with our Apps, you may access, modify, or delete your personal information by logging into our Apps using your username and password and visiting your account profile page. You may also send us an email at to request correction or deletion of any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you withdraw a registration or cancel a subscription we may retain your personal information in our records and we may continue to use and disclose that data in a manner consistent with this Policy, unless you request deletion of it.

Notifications and Location Services. When you access our Apps, you may be asked whether you will allow us to access your location while you are not using the app and/or whether you would like to receive notifications on your mobile device. If you click “allow” but change your mind at any time in the future and no longer wish to allow us to access your location and/or to receive notifications, you will be able to opt-out by updating the privacy settings on your mobile device.

Cookies. You may set your mobile device to refuse all or some cookies. If you disable or refuse cookies, please note that some parts of our Apps may not function properly or may no longer be accessible.  


8. Security

MYTEL has implemented reasonable security measures designed to protect the information collected via our Apps from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Access to data and technology relating to user information is password-protected and limited to authorized personnel and those vendors that require access to the information in order to furnish services to MYTEL and our members. In addition, MYTEL uses industry standard technology to keep users’ information secure while residing on MYTEL’s servers. However, despite these measures, our IT systems could be compromised by parties seeking unauthorized access to our data or users’ data, by a technological malfunction or by an error by an employee, vendor or contractor. In addition, the transmission of information via the Internet or mobile data networks could be intercepted by third parties. As a result, our efforts to protect our data and users’ data from unauthorized access may be unsuccessful and we cannot assure you that the security measures we have adopted will provide absolute certainty. By using, accessing or registering with the Apps, you agree that MYTEL is not responsible or liable for any loss or damage of any sort arising from or relating to any breach of our security, circumvention of any privacy settings or security measures, or interception of your transmissions (see also Terms of Use). Any transmission by you is at your own risk.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to our Apps or certain functions within our Apps, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


9. Children’s Information

Our Services are not intended for children under 13 years of age and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us please contact us at A parent or guardian of a child under age 13 may review and request deletion of the child’s personal information. 


10. International Users

MYTEL is based in the Myanmar and, regardless of where you use our Apps, the information collected as part of that use will be transferred to and maintained on servers located in the Myanmar. Any information we obtain about you will be stored in accordance with Myanmar privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using our Apps, you consent to this collection, transfer, storage, and processing of information to and in the Myanmar in accordance with the foregoing.


11. Changes to This Policy

We reserve the right to update or modify our Apps or this Policy at any time and from time to time without prior notice. Any revisions to this Policy will be effective upon posting. You should review this Policy periodically to ensure you are aware of any changes. If you object to any changes to this Policy, you must cease using our Apps. Please review this Policy periodically by visiting the App or the applicable App Store or Google Play Store. This Policy was last updated on the date indicated at the top of this page. Your continued use of our Apps after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.


12. Contact Us

If you have any questions or concerns relating to this Policy or our privacy practices, please contact us as at